What are DOWs?
Launched in 2023, the Digital Outreach Worker (DOW) program (or Digital Outreach Workers (DOW)) is a project of the Virtual Guardians Foundation (VGF). Over 1500 interventions have been carried out to date (April 2024).
A Digital Outreach Worker is an individual engaged in a proximity practice aimed at supporting young people by using digital means, such as online chat, to offer active listening and referrals. This approach is based on the negotiated and respectful integration of an intervener who connects with young people in non-institutional spaces frequented by the target population. Online chat is an essential means of preserving the anonymity of young people, thus fostering open and confidential discussion about their challenges and problems.
The benefits of digital outreach work are numerous. It allows reaching young people who do not use traditional services and who have specific needs. Furthermore, it offers a valuable opportunity to reach young people who are geographically or socially isolated, connecting them to resources and support they may need.
To become Digital Outreach Workers, professionals undergo continuous training. This training aims to prepare them to work with young people online, build trusting relationships in the digital environment, and assess young people’s needs to better guide them toward appropriate services. This training enables them to acquire the necessary skills to offer effective and secure support to the young people they assist.
In summary!
The Digital Outreach Worker uses online means to offer confidential support to young people, guide them to appropriate resources, and establish informal connections.
The foundation is an online beacon for people in distress and works to promote healthy and responsible digital use.
